Investigating Proactive Search Support in Conversations

Salvatore Andolina, Valeria Orso, Hendrik Schneider, Khalil Klouche, Tuukka Ruotsalo, Luciano Gamberini, Giulio Jacucci
2018 Proceedings of the 2018 on Designing Interactive Systems Conference 2018 - DIS '18  
Conversations among people involve solving disputes, building common ground, and reinforce mutual beliefs and assumptions. Conversations often require external information that can support these human activities. In this paper, we study how a spoken conversation can be supported by a proactive search agent that listens to the conversation, detects entities mentioned in the conversation, and proactively retrieves and presents information related to the conversation. A total of 24 participants
more » ... pairs) were involved in informal conversations, using either the proactive search agent or a control condition that did not support conversational analysis or proactive information retrieval. Data comprising transcripts, interaction logs, questionnaires, and interviews indicated that the proactive search agent effectively augmented the conversations, affected the conversations' topical structure, and reduced the need for explicit search activity. The findings also revealed key challenges in the design of proactive search systems that assist people in natural conversations.
doi:10.1145/3196709.3196734 dblp:conf/ACMdis/AndolinaOSKRGJ18 fatcat:w5cslyi7fngk7jayq6amubrndy