A Dynamic Capability-Based Framework for Business Process Management: Theorizing and Empirical Application

Kevin Ortbach, Ralf Plattfaut, Jens Poppelbuß, Bjorn Niehaves
2012 2012 45th Hawaii International Conference on System Sciences  
Both incremental and radical business process change are undoubtedly core tasks of Business Process Management (BPM) and, thus, organizational design. The competence to successfully pursue such BPM initiatives represents an important capability which is needed by organizations exposed to a dynamic business environment. While the term BPM is omnipresent, research still lacks both a clear understanding and a theoretical framework in order to explain what constitutes BPM capability. To address
more » ... ity. To address this research gap, we apply Dynamic Capability Theory as a helpful means to conceptualize BPM. We further build a detailed framework of sub-capabilities we identify to be relevant for BPM based on existing literature. Finally, we demonstrate the applicability of our novel framework in a single case study in the telecommunications industry. Results suggest that organizations need to sense needs and opportunities for process change, seize the change options, and transform the organization accordingly. 2012 45th Hawaii International Conference on System Sciences 978-0-7695-4525-7/12 $26.00
doi:10.1109/hicss.2012.55 dblp:conf/hicss/OrtbachPPN12 fatcat:tapn5u5jafctdk2a4e7nthktwu