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The Contributions of Total Quality Management to a Theory of Work Performance
1994
Academy of Management Review
Based on recently proposed principles oi total quality management (TQM), a system-focused perspective is considered here with regard to the determinants oi work performance. The system is seen as an important source oi variance aiiecting periormance both indirectly and interactively. Moreover, the individual is seen as potentially affecting the system. Hierarchical level and autonomy are considered as key moderating variables in understanding individual versus system influences on work
doi:10.2307/258937
fatcat:bmspsghgt5ao3csqr2asec3r2q