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Management of Post-Purchase Regret
2012
Journal of Supply Chain and Customer Relationship Management
The purpose of this article consists in exploring the regulation strategies of post purchase regret in the consumer. A qualitative approach was used via in-depth interviews, and focus groups were conducted. The results obtained allowed us to show that the consumer is often motivated to regulate his regret to restore a psychological balance that was broken. These regulating strategies of regret may be focused either on the objective, the decision, the alternative or on the feeling.
doi:10.5171/2012.929910
fatcat:do2ff6zjwrfezaioriu54veyb4