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This paper presents investigating the customer characteristics of reminder effects in the mail order industry, especially the bad debt customers. These kinds of investigations have not made intensively, performed only such as the shipping address, the recipient name, and the payment method so far and the conventional method for predicting such knowledge depends on the employee's working experiences. For these backgrounds, we observe the transaction data with the bad debt customer informationdoi:10.1016/j.procs.2015.08.136 fatcat:fe333npfk5hiln5ud2cw7e3ugy