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Some academic libraries use service philosophy statements to strengthen the quality of their service culture. A service philosophy statement communicates directly to users what they can-and should-expect from the library. This article describes a study in which the authors applied qualitative content analysis to service philosophy statements. The objective was to examine the form and content of these statements and identify themes, trends, and ideas in order to determine how and what theydoi:10.1080/15228959.2017.1394246 fatcat:i3ah2mbshnfwbcbohrl5ane64m