Service Philosophy Statements in Academic Libraries: A Qualitative Content Analysis

Paul Moffett, William H. Weare
2018 Public Services Quarterly  
Some academic libraries use service philosophy statements to strengthen the quality of their service culture. A service philosophy statement communicates directly to users what they can-and should-expect from the library. This article describes a study in which the authors applied qualitative content analysis to service philosophy statements. The objective was to examine the form and content of these statements and identify themes, trends, and ideas in order to determine how and what they
more » ... icate about a library's commitment to service. The results of the study found that statements in the sample varied significantly in strength and purpose.
doi:10.1080/15228959.2017.1394246 fatcat:i3ah2mbshnfwbcbohrl5ane64m