Examining the Use of Social Media in Customer Co-Creation: A Blog Mining Study

Wu He, Gongjun Yan
2013 Americas Conference on Information Systems  
Social media have been used by some companies to support customer co-creation in recent years. However, few academic studies have been done to investigate the use of social media for customer co-creation. To understand the current state-of-theart and future trends about the use of social media for customer co-creation, we conducted a blog mining study to analyze relevant posts on blogs. This blog study reveals some interesting patterns, themes and future trends in this specific area.
dblp:conf/amcis/HeY13 fatcat:bneyas7ylvhd7jqamtmqznynuu