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Impact of Total Quality Management on Operational Performance
2020
Peradeniya Management Review
Preserved Fulltext
The study explores the impact of Total Quality Management (TQM) practices on operational performance using a sample of 279 in Sri Lankan large scaled manufacturing organizations. Two hypotheses were tested using structural equation modeling. The study showed that TQM practices have a positive impact on operational performance and all the six TQM indicators individually have positive impacts on operational performance. This study suggests that the large scaled manufacturing organizations in Sri
doi:10.4038/pmr.v2i1.36
fatcat:cvbsslvwpzdmba3b3ft7n6kl5u