The Design of Computer Based Support for Task Communication within Organizations

Surinder Singh Kahai, Randolph B. Cooper
1990 International Conference on Information Systems  
Task communication plays an important role within organizations, facilitating the conversion of inputs to outputs and the coordination and control of internal activities. An important function of several computer based information technologies is to support task communication. However, information systems designers do not have a framework that can help them select information technology that will provide efficient and effective communication support. This paper integrates the organization and
more » ... formation systems literatures in order to develop guidelines for the selection of appropriate communication support technology. • Misrepresenting the phenomenon or topic of interest. conferencing systems, electronic mail and voice mail systems, group decision support systems (GDSS), and text • Conflict resulting from the inability to resolve differretrieval systems have been designed explicitly to support ences in frames of references. communication in organizations (Huseman and Miles 1988; Meadows 1967). Besides these technologies, data process- • Extraneous information tending to take the attention ing systems and expert systems which communicate away from or distorting the original message. information from one or more persons to others can also be regarded as CMCS (Huseman and Miles 1988; Prietula The principle of organizational validity is, therefore, an and Simon 1989). For example, an order processing important consideration for the design of CMCS in any system that transmits orders from the order entry office to organizational context. In order to develop CMCS design the warehouse facilitates task communication. Similarly, guidelines that are based on this principle, an organizationexpert systems establish communication from a set of at communication framework is needed to characterize experts to task performers. organizational contexts and CMCS and relate these organizational contexts to appropriate CMCS (Daft, Lengel A major objective behind the design of CMCS is to and Trevino 1987). As described below, a review of enhance the efficiency and effectivenesst of task communiinformation systems and organization theory literatures
dblp:conf/icis/KahaiC90 fatcat:dd33vh3e2zenhfqsdv2wow77zy