IT Service Management and Engineering: An Intelligent Decision-Making Support Systems Approach

Manuel Mora, Jorge Marx-Gómez, Fen Wang, Ovsei Gelman, Manuel Moraa, Jorge Marx-Gómez, Fen Wang, Ovsei Gelman
2014 International Journal of Intelligent Decision Technologies  
doi:10.3233/idt-130178 fatcat:lv24wyuo7jhz7dcolj5nstzney