Customizing Hybrid Products

Steve Benford, Boriana Koleva, William Westwood Preston, Alice Angus, Emily-Clare Thorn, Kevin Glover
2018 Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems - CHI '18  
We explore how the convergence of the digital and physical into hybrid products leads to new possibilities for customization. We report on a technology probe, a hybrid advent calendar with both paper form and digital layers of content, both of which were designed to be customizable. We reveal how over two hundred active users adapted its physical and digital aspects in various ways, some anticipated and familiar, but others surprising. This leads us to contribute concepts to help understand and
more » ... help understand and design for hybrid customization -the idea of broad customization spanning physical and digital; end-to-end customization by different stakeholders along the value chain for a product; and the combination of these into customization maps. AUTHOR
doi:10.1145/3173574.3173604 dblp:conf/chi/BenfordKPATG18 fatcat:u72afuyjirekfhjztralrihs2u