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Strategic After-Sales Service Analysis Based on Balanced Scorecard in Present-Day Global Economic Environment
2021
SHS Web of Conferences
Research background: In the present-day global economic environment ensuring the high after-sales service efficiency by decreasing the related cost raising thereby their competitiveness rate is recognized as an essential goal of the continuing (core) operations and overall performance of any organization in the long run. The goal is certain to be reached within the outcome strategic after-sales service management. Purpose of the article: The paper considers theoretical aspects of the applied
doi:10.1051/shsconf/20219206018
fatcat:uewsoutsyfeohoosiutsz3dy3a