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Reference service without the desk
Reference Services Review
Purpose: This article describes how a college library critically examined its maintenance of a traditional reference desk for in person services and changed its service model to suit local needs. Design/methodology/approach: We examined quantitative and qualitative reference use data prior to changing our service model, and we formally articulated the purpose of reference services. Following the change we again examined use data, conducted a convenience sample survey, and measured visits to ourdoi:10.1108/00907321011020734 fatcat:kujfk4sc7beexjducbbyimm7ha