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Queuing up is a common phenomenon in catering enterprises. In experience economy era, consumers pay more and more attention to all-around experience during consumption. The implementation of effective queuing management plays an important role in improving customer satisfaction, cultivating loyal customers, establishing enterprise competitive advantage and increasing economic benefits of catering enterprises. This paper puts forward some queuing management measures for catering enterprises indoi:10.12783/dteees/peee2016/3860 fatcat:drckik5emvhvhk5v6gw5d5gmfa