THE DESIGN OF A RESEARCH TOOL FOR CONDUCTING RESEARCH WITHIN A COMPLEX SOCIO-TECHNICAL SYSTEM

Naudé Pieter Scribante, Leon Pretorius, Siebert Benade
2019 South African Journal of Industrial Engineering  
This article presents research relating to the challenges of conducting research in a complex socio-technical system. The result of this research is that a conventional research approach is fundamentally reactive, and does not always produce the desired results when applied to such a complex socio-technical system. The literature suggests that approaching the research from a problem investigation and problem improvement point of view will provide better results. This article describes the
more » ... of a research tool using a design science research methodology that can be used for such investigations and improvement identification and evaluation activities.
doi:10.7166/30-4-2191 fatcat:5ngyi3uiizbxnjyjqhatwp4bmq