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Understanding Services in the Era of the Internet of Things: a Smart Service Taxonomy
2019
European Conference on Information Systems
In recent years, the "Internet of Things" with so called "smart products" has obtained increasing popularity in both practice and research. By building on the capabilities of smart products, services transform to "smart services" emphasizing the value smart products can provide and how it is cocreated. Even though first attempts have been conducted to conceptualize and classify smart services, there seems to be no overall consensus on the specific characteristics of smart services, which
dblp:conf/ecis/PaukstadtSE19
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