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48 Nilcéia Cristina dos Santos et al. of volunteers (catchment, attraction and retention). The overall objective of research is to propose a model of people management targeted towards the management of volunteers who work in the third sector. It was found that there is a human resources management model fully geared to the needs of third sector organisations. The DRCICARE model proposed can help build and strengthen a voluntary program. This study is important for social management area withdoi:10.15603/1982-8756/roc.v11n22p47-80 fatcat:mt6o2pzjqra2fodpngqsbfzvnm