A longitudinal study developed to characterize costumers' perceptions on social responsibility

Iudit Bere Semeredi, Cristina Borca, Anca Draghici, Larisa Ivascu, Dana Fatol, M. Lazar, F. Faur, M. Popescu-Stelea
2021 MATEC Web of Conferences  
The descriptive analysis (based on a longitudinal analysis of the available data from four surveys developed in 2009-2019) aims characterize the customers' perception on social responsibility dimensions in the case of the water company Aquatim of Timisoara, Romania. This is the basis for the communication strategy definition for its efficiency increasing from both perspectives: (1) customers, community, and (2) company. The theoretical and experimental approach characterizes aspects of
more » ... ' ecological awareness and satisfaction that have impact on redefining social responsibility policies of the company.
doi:10.1051/matecconf/202134203019 fatcat:dhkszpzzxrga3k36mciq6vq4eq