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A GROUNDED THEORY RESEARCH ON THE REPUTATIONAL CRISIS MANAGEMENT PRACTICES OF CHINA'S COLLEGE MANAGERS IN THE SOCIAL MEDIA AGE
2016
Researchers World – Journal of Arts Science & Commerce
Colleges in China are experiencing many internal challenges in recent years that have the potential to develop into reputational crisis if not properly handled. One such challenges come from the management of student affairs. In the social media age, after a student has filed a complaint, a reputational crisis might take place if the college manager is not able to handle the complaint effectively in time. However, many college managers in China have not yet developed the ability to manage
doi:10.18843/rwjasc/v7i2(1)/02
fatcat:ardsatl24jcrpc6p22zi4suig4