Citizen Attitudes Towards E-Government Services

Tuğberk Kaya, Mustafa Sağsan, Mete Yıldız, Tunç Medeni, Tolga Medeni
2020 International Journal of Public Administration in the Digital Age  
This article presents the findings of a comparative study about citizen attitudes towards e-government services, which was conducted in the Northern and Southern Nicosia Municipalities in Cyprus. The study is important and valuable first due to the fact that Cyprus is a small island, a topic which received limited attention in e-government research. Second, Nicosia remains the world's last divided capital city, and e-government comparisons in divided capital cities are even rarer. The results
more » ... ow that both municipalities were rated poorly in terms of efficiency, transparency, and vision. The models also indicate that the development of e-government practices affect e-voting, perceived e-government benefits and organizational agility positively in both cases. Nepotism was found to negatively affect the development of e-government practices in the North, whereas human rights and social media have a positive effect. E-government practices affected the dissemination of democratic behaviour, and attitudes towards innovation and mobile government positively in Southern Nicosia.
doi:10.4018/ijpada.2020010102 fatcat:wxnf6dxx6rgr5hbqdoipcyjqt4