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Studying the critical success factors of ERP in the banking sector: a DEMATEL approach
2021
International Journal of procurement management
The aim of this study is to determine and separate the critical success factors (CSFs) of enterprise requirements planning (ERP) into causes and effects. For this purpose, literature has been reviewed and the branches of a bank have been selected. Based on a pair wise comparison questionnaire relevant to the decision making trial and evaluation (DEMATEL) technique; the collected data has been analysed. Findings indicated that project management, education, commitment and support of the senior
doi:10.1504/ijpm.2021.112377
fatcat:gk252dt6vnce5i4tmooqvd3bvq