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In recent years, the number of active users in social media has grown exponentially. Despite the thematic diversity of the messages, social media have become an important vehicle to disseminate health information as well as to gather insights about patients' experiences and emotional intelligence. Therefore, the present work proposes a new methodology of analysis to identify and interpret the behaviour, perceptions and appreciations of patients and close relatives towards a health conditiondoi:10.1016/j.future.2020.04.025 fatcat:4xa3bvcw3rcornoju5lmav55w4