Communication Systems for Semantic Work Environments [chapter]

Thomas Franz, Sergej Sizov
Emerging Technologies for Semantic Work Environments  
the proposal, collaborate with publishers and other author groups, and finally make the contribution public. In the following sections, we will use this sample scenario for the comparison and illustration of various communication mechanisms. Internet and the World Wide Web (WWW) provide an infrastructure on top of which a variety of communication channels have been established such as e-mail, chat, Web logs (blogs), wikis, and instant messaging. We refer to such a communication channel as the
more » ... on channel as the communication protocol and the infrastructure on which a protocol is implemented. For the human utilization of a communication channel, communication clients or tools are employed. We refer to the combination of both as communication system in the following. Communication systems-predominantly those enabling asynchronous textual communication (e.g., e-mail)-are widespread today and have complemented former ways of communicating (e.g., mail). Obvious advantages of such systems are the rate at which messages are delivered between communication partners and the costs for the delivery. These advantages foster distributed work and virtual communities that consist of collaborators that are located across the planet. However, not only collaborators that are physically or timely separated employ IT systems for communicating, colleagues located on the same floor working for the same departmental group use them as well. As we show, communication systems also take part in different personal information management strategies rather than being just used for communicating. Noticing the importance of communication for knowledge work, this chapter deals with the role of communication systems with respect to knowledge work. At first, we introduce different communication systems to indicate their different utilization and role within knowledge work. Next, we develop requirements of communication systems for SWEs by a discussion of how SWEs support the knowledge worker and confront conventional communication tools and channels
doi:10.4018/978-1-59904-877-2.ch002 fatcat:e3lllnqynnfynkvh6lbnotd2ta