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CMCD's lab draws on academics, automakers, and therapists to realize its own vision of excellence
2011
Global Business and Organizational Excellence
Preserved Fulltext
Focused on transforming the laboratory at Children's Medical Center Dallas into a learning organization, the lab's leaders looked beyond benchmarking to develop a customized approachmeasured against their own ideal state-to achieve operational excellence. By applying lean principles, systems thinking, and family system theory; improving the facility's physical layout; and, most important, redefining the role between supervisors and staff workers, the lab has cut its turnaround times, improved
doi:10.1002/joe.20383
fatcat:olboxrmky5abdgufagoj5nljwa