CMCD's lab draws on academics, automakers, and therapists to realize its own vision of excellence

Jim Adams, Mark Graban
2011 Global Business and Organizational Excellence  
Focused on transforming the laboratory at Children's Medical Center Dallas into a learning organization, the lab's leaders looked beyond benchmarking to develop a customized approachmeasured against their own ideal state-to achieve operational excellence. By applying lean principles, systems thinking, and family system theory; improving the facility's physical layout; and, most important, redefining the role between supervisors and staff workers, the lab has cut its turnaround times, improved
more » ... rvice to patients and physicians, and evolved into a work environment that fosters personal and professional development.
doi:10.1002/joe.20383 fatcat:olboxrmky5abdgufagoj5nljwa