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In an era of particularly intense competition, the consulting services are becoming an increasingly important source of aid for strategic making and an important way to increase efficiency and quality in the various business activities, being seen by many managers as an influential and powerful tool for organizational change, bringing new life to the organization and procedural chain of the company. The purpose of this article is to emphasize exactly this situation, showing from a case studydoi:10.5752/p.1984-6606.2011v11n25p89 fatcat:agkemdwapnf3zevzvpezf3w24a