Schedule-Aware Workflow Management Systems [chapter]

Ronny S. Mans, Nick C. Russell, Wil M. P. van der Aalst, Arnold J. Moleman, Piet J. M. Bakker
2010 Lecture Notes in Computer Science  
Contemporary workflow management systems offer workitems to users through specific work-lists. Users select the work-items they will perform without having a specific schedule in mind. However, in many environments work needs to be scheduled and performed at particular times. For example, in hospitals many work-items are linked to appointments, e.g., a doctor cannot perform surgery without reserving an operating theater and making sure that the patient is present. One of the problems when
more » ... ng workflow technology in such domains is the lack of calendar-based scheduling support. In this paper, we present an approach that supports the seamless integration of unscheduled (flow) and scheduled (schedule) tasks. Using CPN Tools we have developed a specification and simulation model for schedule-aware workflow management systems. Based on this a system has been realized that uses YAWL, Microsoft Exchange Server 2007, Outlook, and a dedicated scheduling service. The approach is illustrated using a real-life case study at the AMC hospital in the Netherlands.
doi:10.1007/978-3-642-18222-8_6 fatcat:rq6hzptp3veyzh44oavlxenmgi