INTRODUCTION: The effective implementation of comprehensive care to the population of health services makes it necessary to think about the qualification of professionals and work processes through dialogical activities based on the exchange of knowledge and practices in an engaged way and the recognition of the singularities experienced in the daily life of the patient. thus enabling the acquisition of new skills, processes that challenge the consolidation of SUS. OBJECTIVE: Describing the

more »

... ning process developed through Continuing Education in urgent and emergency care in the qualification of medical professionals and nurses in the Regional Health Coordination Center of the Municipality of São Paulo. METHODOLOGY: Reflective descriptive study of the type experience report based on the conduct of health training conducted through continuing education based on active learning methodologies. RESULTS: Based on the situational diagnosis, the need to carry out activities aimed at meeting situations more focused on urgency and clinical emergencies was identified. Thus, training was proposed for doctors and nurses in these services, according to topics discussed with the team and coordination of the units. CONCLUSION: The formulation and use of management and evaluation mechanisms based on strategic planning and analysis of monitoring and performance indicators, led to the creation of training based on active learning methodologies with specific themes aimed at these groups of professionals.