Patients' satisfaction with eye care services in University of Calabar Teaching Hospital

A Ibanga, D Nkanga, U Asana, R Duke, B Etim, E Nkanga, U Utam, C Agweye, O Udofia
2017 IAIM   unpublished
Monitoring of patients' experiences and satisfaction provide the health institution one of several parameters to measure quality of services and determine areas where improvement and or additional services are needed. Aim: To determine patients' satisfaction regarding the services in the ophthalmic outpatient clinic in University of Calabar Teaching Hospital. Materials and methods: A descriptive cross sectional study was conducted among patients attending the eye clinic of the department of
more » ... e department of ophthalmology, University of Calabar Teaching hospital, Calabar from 1 st October to 31 st December 2016. All consecutive registered adult patients who gave consent, along with consenting guardians of patients who were younger than 18 years were included in the study and interviewed. An Interviewer-administered pretested and validated questionnaire was used for data collection. Data obtained were analyzed using SPSS (Statistical Package for Social Sciences version 20 software). Frequencies and percentages were used. Parametric analyses included bivariate analysis and multiple logistic regressions and Pearson coefficient of correlation with p 0•05 being