Task-based -Support system: disseminating and sharing task-relevant knowledge

D LIU, I WU, K YANG
2005 Expert systems with applications  
In task-based business environments, effective knowledge management relies on providing task-relevant information to fulfill the information needs of knowledge workers. This work proposes an adaptive task-based profiling approach to model workers' task needs, namely information needs (profiles) on tasks. Meanwhile, a fuzzy analytical method is proposed to identify peer-groups with similar taskneeds based on workers' profiles. Accordingly, a Knowledge Support (K-Support) system is developed to
more » ... ovide a collaborative task-based workplace facilitating knowledge retrieval and sharing among peer-groups. The proposed K-Support system is grounded in a research institute to stimulate task-based knowledge retrieval and sharing. Experimental results show that the proposed system can support taskrelevant knowledge effectively. q Expert Systems with Applications 29 (2005) 408-423 www.elsevier.com/locate/eswa 0957-4174/$ -see front matter q
doi:10.1016/j.eswa.2005.04.036 fatcat:7cy6tccxgrcllpsgfpu54p7d5m