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Customer Relationship Management (CRM) leverages technology to coordinate business-customer interactions with the objective of building long-term loyalty. Multilevel Secure (MLS) data models were originally developed as database models for the management of information in environments with a strict hierarchy of security levels, such as military institutions and government security agencies. This paper demonstrates how an MLS model can be used to address the issue of sharing and managingdoi:10.1109/hicss.2002.994156 dblp:conf/hicss/JukicJMN02 fatcat:lj35skgxsjdflprqrqti333ycy