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Fuzzy Tsukamoto and ITIL for Improvement Strategy on Incident Ticket Services
2019
VOLUME-8 ISSUE-10, AUGUST 2019, REGULAR ISSUE
Ticket Incident is a service provided to clients who work with Meraki Digital Indonesia. At present Ticket incident is a significant problem in terms of service, especially in handling correction software that has the highest number of tickets, because the software development planning is not optimal because the client needs software that is built because of the large number of ticket incidents that occur, so it is necessary to improve service to clients. So we need a way to improve incident
doi:10.35940/ijitee.j9063.0881019
fatcat:d2u433h4snf6jjzjoyothybujy