Chapter 2: Systems Thinking and Behaviour [article]

Behaviourworks Australia, Stefan Kaufman, Denise Goodwin, Peter Slatter, Jenni Downes
As a society, we are dealing with increasingly complex problems and working in environments where there are many competing agendas. To build a shared understanding of the problem and uncover insights on the changes that organisations can make - and those which may be out of their control - we use systems, process, actor and influence mapping to identify the individuals, groups and organisations involved in the problem - and who may be part of the solution.
doi:10.26180/13661561.v1 fatcat:zcikbgsz5fb5dggkx3f5zetuhq