Index Terms-Website usability, website evaluation framework, measuring customer satisfaction. Umair Tahir was born in Pakistan on January 30, 1987. He has done the bachelor of engineering in information technology in year 2008 specialized in software engineering. Further he had taken market experience in making web applications from 2008 to 2011. Then, he did his master of science in software engineering from Pakistan and done specialization in human computer interaction. At present, he is

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... ng as an internet marketing manager in a Dubai based firm eTek Studio. His interests are to make web and mobile applications usable and then bring traffic on those sites/applications and to inspect user behavior on those websites through different tools and methods.