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Business process management (BPM) and process orientation is the focus of many researchers in the operational management. Various models have been developed that demonstrate the maturity, importance and role of BPM in setting a business strategy, as well as in design, implementation and control of business processes. Accepting the idea of the need for further research in this area, a research was conducted, and the results are presented in this article. The presented model is a result ofdoi:10.2507/ijsimm20-2-554 fatcat:coo4odn6h5d6jhy5gqgxgif5ke