MODELS OF EXEMPLARY SUB-PROCESSES IN THE HOTEL INDUSTRY, NAMELY: "SERVING THE GUEST DURING ARRIVAL" AND "SERVING THE GUEST DURING DEPARTURE"

Elena Petkova
unpublished
The purpose of the paper is exemplary models of actual sub-processes in the hotel industry to be presented, namely: serving the guest during arrival and serving the guest during departure. The paper defines the concepts of processes, operations and resources. Resources of the hotel company are studied by types. Existing approaches and models of business processes are further developed and applied to the hotel industry. Models of operations, as well as of the types and the requirements to
more » ... ls, information, human resources and cash flows are presented. The scope of the study includes identification of: the main operations of the processes and the most important materials, information, people, time and cash flows included in them and the requirements for them. Introduction The focus of the paper are some models of exemplary processes of hotel business. The models are tool that could be used successfully in managing the activities of companies operating in all sectors of the economy, including hospitality. Based on the models developed an in-depth analysis of the aspects covered by them could be performed. The results of the analysis would serve in making informed decisions about application of various management techniques and approaches in order substantial improvements in hotel business to be achieved. The aim of the paper is exemplary models of actual sub-processes in the hotel industry to be presented, namely: serving the guest during arrival and serving the guest during departure.
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