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Motives of Long-Term Participants in Recreational & Fitness Sport from a Socio-Psychological Perspective
Scholars Journal of Economics Business and Management
In order to achieve competitiveness and a long-term establishment in the market, fitness studios need sustainable product and service innovations. This is of crucial importance, as customer satisfaction can be achieved through the targeted servicing of customer expectations, resulting in a positive influence on customer loyalty and economic success. All value-added processes of the fitness studio must be geared without restriction to the fulfilment of customer expectations. Findings fromdoi:10.36347/sjebm.2021.v08i08.004 fatcat:vm4oqittrre3ldabc3vlpwvsa4