Using social networks to enhance customer relationship management

Ian Basaille-Gahitte, Lylia Abrouk, Nadine Cullot, Eric Leclercq
2013 Proceedings of the Fifth International Conference on Management of Emergent Digital EcoSystems - MEDES '13  
doi:10.1145/2536146.2536163 dblp:conf/medes/Basaille-GahitteACL13 fatcat:ttlyyyunxffgfe335jh7be7qze