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This article analyses customer satisfaction with logistics services; however, considerable attention is paid specifically on their quality. This activity is part of service industry, whose main feature is that the origin of a service is caused by consumer demand and its recognition -by customer satisfaction. Customer satisfaction is very important for logistics companies seeking competitive advantage, because they realize that if they do not satisfy the expectations of customers, their placedoi:10.1016/j.sbspro.2013.12.877 fatcat:7yasghvm4vavjivx4hg2v2tvky