<p class="MsoNormal" style="text-align: justify; margin: 0in 0.6in 0pt 0.5in;"><span style="font-size: 10pt; mso-bidi-font-style: italic;"><span style="font-family: Times New Roman;">The focus of this research paper is to discuss the development of Operations Management (OM) and Operations Research (OR) with respect to their use within the organization&rsquo;s decision-making structure.<span style="mso-spacerun: yes;">&nbsp; </span>In addition, the difference in the tools and techniques of the

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... wo fields is addressed.<span style="mso-spacerun: yes;">&nbsp; </span>The question is raised as to how distinct the two academic fields have become in light of the application of their models to the service industry.<span style="mso-spacerun: yes;">&nbsp; </span>Suggestions are made regarding the possibility of incorporating OM/OR models and their output into the decision making structure of the organization towards the goal of &ldquo;system optimization&rdquo;.</span></span></p>