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Innovation and Big Data in Smart Service Systems
2016
Journal of Innovation Management
As traditionally measured, services, which include everything from transportation to retail to healthcare to entertainment to hospitality and more, account for most economic activity. Taking a more modern view, we define service as value creation that occurs within systems of interacting economic actors. Service systems have been getting smarter over time, as big data analytics have been used to generate information and automate operations that create ever more value for people in the service
doi:10.24840/2183-0606_004.001_0003
fatcat:5k77tdqsnzh3xjkc3ijmvpjdhq