Neil Yen, Hwa-Young Jeong, Kurosh Madani, Francisco Massetto
2021 Computer Science and Information Systems  
Recent prompt development in ICT (Information and Communications Technology) has caused a great impact to our daily lives. We can use a browser on laptop to access our works, an app on phone to chat with our friends, and a pre-deployed sensor at home to execute our commands remotely. Almost all of above mentioned instances imply that an impartible relation between human beings and ICT services exists. Service provision is always a key factor to ensure the success of in ICT as well as the web
more » ... elopment. In the past, developers, and researchers as well, often provide services by predicting what, and how, target users would be expecting. Empirical study, e.g., questionnaire, field study, etc., of course, is conducted to achieve the purpose. But however, reaction time of services on the web to be updated is way less than expectations from users (i.e., human beings). This issue can be formulated as the more we can understand the human, the more precise services we can provide to our users. Prediction, and/or anticipation, of human beings through the support of artificial ii
doi:10.2298/csis210200iy fatcat:4kn3awbwera73jq6obnegqhagy