Consumer Dispute Resolution Goes Online: Reflections on the Evolution of European Law for Out-of-Court Redress

Pablo Cortés, Arno R. Lodder
2014 Maastricht Journal of European and Comparative Law  
In this paper we discuss if and to what extent the 2013 EU Regulation on consumer online dispute resolution (ODR) in tandem with the EU Directive on consumer alternative dispute resolution (ADR) is likely to fi nally fulfi l the expectations of ODR that policy makers and academics have had for many years. Part 1 examines the reasons why ODR has not yet taken off . Part 2 discusses previous EU initiatives that aimed to promote the use of ADR and ODR. Part 3 briefl y examines the Directive on
more » ... umer ADR and the Regulation on consumer ODR, and it compares the EU approach with the UNCITRAL draft rules on ODR. Finally, Part 4 evaluates the obstacles faced in the implementation of the EU ODR Platform, and calls for the embedding of incentives in its operation, the provision of an online negotiation tool, a connection to small claims processes, and the incorporation of adequate tools to overcome language barriers.
doi:10.1177/1023263x1402100102 fatcat:ydttb6vpvrbzrpd666nq6ode6i