The Effect of Delay on Waiting Anxiety: Focused on Moderating Role of Individual Characteristics Variables
지연이 대기불안에 미치는 영향: 개인 특성변수의 조절효과를 중심으로

Sung-Wook Yoon, Sung-Yong Park
2011 Journal of the Korea Academia-Industrial cooperation Society  
The purpose of the study was to examine an effect of service delay on waiting anxiety and a moderating role of individual characteristics variables(gender, hedonics). The results of the study were as follows. When waiting time was increased, waiting anxiety was also increased. The data also showed a moderating effect of gender between delay and waiting anxiety, but a moderating effect followed by perceptive level of hedonics for service was nonexistent. In conclusion, the study suggested
more » ... tions followed by the above results, its limitations and tasks to be solved after the study.
doi:10.5762/kais.2011.12.9.3843 fatcat:clixsem5szhw7nz4giuyfrrfha