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An Improved Fuzzy Comprehensive Evaluation for the Quality Evaluation of Enterprise Logistics Service
Proceedings of the 2015 International Conference on Materials Engineering and Information Technology Applications
Since the e-commerce enterprise change from the price-driven to the service-driven, the logistics service quality has become the key factor to enhance the customer's satisfaction. In the quality evaluation of logistics service, there is an apparent subjectivity in the traditional method to determine the weight of index. Here based on an improved analytic hierarchy process, a cloud model is introduced to improve the scale of evaluation matrix and to obtain the weight of the index by the groupdoi:10.2991/meita-15.2015.64 fatcat:bsqnowalgfb3jgqqpff24acdpi