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The purpose of this paper is to demonstrate the Sample Space Algorithm that can be used to monitor the QoS and, while monitoring, detect the occurrence of failures in wireless and wireline communication systems. The algorithm is based in the analyzes of data stored in Call Detail Records. Each time a call is made in a voice system, VoIP or PSTN, a detailed record is generated. Detail Records are tickets whose data provide information related to the system elements involved, such as time anddoi:10.1109/glocom.2006.461 dblp:conf/globecom/BredaM06 fatcat:x5h6uqyahfbnbfjjhaxztssuki