A copy of this work was available on the public web and has been preserved in the Wayback Machine. The capture dates from 2017; you can also visit the original URL.
The file type is application/pdf
.
Customer Loyalty in Collaborative Consumption Model: Empirical Study of CRM for Product-Service System-Based e-Commerce in Indonesia
2015
Procedia Computer Science
Collaborative consumption has been changing how the people consume products in recent years. The economy model has been adapted by rising Start-Ups and enables lower-income consumers to remove the cost barrier by using access-based consumption. However, up until now the research and empirical study about collaborative consumption practice in a developing country with lower-income consumers compared to developed country is very limited. In this paper, we will explore one of the systems of the
doi:10.1016/j.procs.2015.12.162
fatcat:74rj4z5lhrf7hfwqet2hrop254