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AI and robotics in the European restaurant sector: Assessing potentials for process innovation in a high-contact service industry
2020
Electronic Markets
AbstractThe restaurant technology market is rapidly evolving and is transforming the restaurant business as a significant sector of tourism and hospitality. Enabled by artificial intelligence (AI), mobile apps, kiosks and chatbots revolutionize the guest experience and robots automate restaurant operations. Despite the increasing interest, the use of AI and robotics in restaurants is still in its early stage and restaurant managers are seeking guidance to leverage these technologies for service
doi:10.1007/s12525-020-00443-2
fatcat:xso2swwlazdxzkm23hl4gwcylq