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PSYCHOLOGICAL RESILIENCE OF TOURISM WORKERS: THE CASE OF ANTALYA
Mehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi
Psychological resilience is the state of being able to exhibit the demanded/expected positive behaviour when the individual is faced with difficulties. In the tourism sector where intensive labour is involved, the psychological resilience of the employees who provide the service directly to the customer against the intensive working conditions remains crucial. The aim of this study is to determine whether psychological resilience levels of accommodation employees differ according to demographicdoi:10.30798/makuiibf.978588 fatcat:je32ethaffd3lcdlmqk7uyxyai