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Managing an airport terminal project is complex, due to a large number of stakeholders involved. Airport stakeholders include many organisations and individuals, making it a collaborative service environment. Stakeholder theory denotes that organisation should strive to create value for all its stakeholders without the need to trade off. The purpose of this study is to identify the respondents to measure the collective perspectives of the klia2 airport terminal project. This is an overview ofdoi:10.21834/e-bpj.v1i3.372 fatcat:4m2p7d5atray5glbkm5idl73iq