Exploring User Attitudes Towards Different Approaches to Command Recommendation in Feature-Rich Software

Michelle Wiebe, Denise Y. Geiskkovitch, Andrea Bunt
2016 Proceedings of the 21st International Conference on Intelligent User Interfaces - IUI '16  
Feature-rich software applications offer users hundreds of commands, yet most people use only a very small fraction of the available command set. Command recommenders aim to increase awareness of an application's capabilities by generating personalized recommendations for new commands. A primary distinguishing characteristic of these recommenders concerns the manner in which they determine command relevance. Social approaches do so by analyzing community usage logs, whereas, task-based
more » ... s mine web documentation for logical command clusters. Through a qualitative study with sixteen participants, in this work we explored user attitudes towards these different approaches and the supplemental information they enable.
doi:10.1145/2856767.2856814 dblp:conf/iui/WiebeGB16 fatcat:4shs5redijgq5cerj5yr4wkxba